The purpose of this course is to provide leaders with the skills to resolve conflict in the workplace. While conflict exits in every aspect of our lives, the skill of resolving conflict amongst our employees is necessary for us to perform as leaders. Competitive pressures have continually been a source of conflict, while changes in the workplace have provided an opportunity for increased conflict. This course provides leaders with an understanding of the sources of conflict, how to identify or potential conflict situations, and typical behaviors in conflict situations. Leaders will also be provided with the knowledge and skills to resolve and reduce conflict as well as help employees change behaviors that eliminate, reduce, or resolve conflict situations, creating a positive team environment.
1. Anticipate and identify potential sources
of conflict among employees.
2.Identify conflict behavior styles.
3. Develop leader skills to assist employees in adjusting
their behavior that effectively resolve conflict.
4.Apply appropriate techniques for resolving
and reducing interpersonal conflict.