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Corporate Training Materials Online Course Library

Online Training Library

Sometimes it’s hard to pick just one class to take but now you don’t have to. Access every course in our Corporate Training Materials Online Course library at a price and timeframe that works best for you. That’s over 120 classes! Learn more about the available courses and access lengths below.

We are providing you access to our entire library of courses for the length of time that matches your needs best. Each class takes 1- 2 hours to complete

The pricing model is as follows:

·       7 days of access to the entire library: $25

·       30 days of access to the entire library: $50

·       365 days of access to the entire library: $100

Available Courses:

Accountability in the Workplace

Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success. This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace.

Objectives: 1) Define accountability and personal accountability; 2) Differentiate between ownership and accountability; 3) Use feedback as a tool to enhance performance; 4) Understand the barriers of workplace accountability; 5) Focus on building accountability leadership; 6) Effectively set SMART goals; 7) Identify the components of the cycle of accountability; and 8) Work towards achieving the benefits of accountability.
Outline: 1) What is Accountability?; 2) Creating an Accountable Workplace; 3) The Four C’s of Accountability; 4) Building Ownership; 5) Accountability in Leadership; 6) The Power of Goal-Setting; 7) Feedback as a Tool; 8) Effective Delegation; 9) Barriers to Accountability; and 10) The Benefits of Accountability.

Administrative Office Procedures

A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. Participants will understand how an administrative office procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.

Objectives: 1) Organize a binder; 2) Develop procedures; 3) Prepare checklists; 4) Understand succession planning; and 5) Collect the correct tools.

Outline: 1) Why Your Office Needs Administrative Procedures; 2) Gathering the Right Tools; 3) Identifying Procedures to Include; 4) Top Five Procedures to Record; 5) What to Include in Your Binder; 6) Organizing Your Binder; 7) What Not to Include in the Procedure Guide; 8) Share Office Procedure Guide; and 9) Successfully Executing the Guide.

Assertiveness and Self-Confidence

Self-confidence and assertiveness are two skills that are crucial for success in life. These skills will provide opportunities and benefits to participants in their professional and personal lives. This course provides participants with an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives.

Objectives: 1) Define assertiveness and self-confidence, and list the four styles of communication; 2) Describe the types of negative thinking, and how one can overcome negative thoughts; 2) Explain the difference between listening and hearing; 3) Define the importance of goal setting, and practice setting SMART goals for assertive behavior; 4) Utilize methodologies for understanding your worth — and the use of positive self-talk; 5) List reasons why a pleasing appearance and body language are critical for creating a strong first impression; 6) Practice sending positive communications phrased as “I-Messages”; and 7) Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Outline: 1) What Does Self-Confidence Mean To You?; 2) Obstacles to Our Goals; 3) Communication Skills; 4) The Importance of Goal Setting; 5) Feeling the Part; 6) Looking the Part; 7) Sounding the Part; 8) Powerful Presentations; 9) Coping Techniques; and 10) Dealing with Difficult Behavior.

Anger Management

Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This course will help participants learn how to identify their anger triggers and what to do when they get angry.

Objectives: 1) Understand anger dynamics in terms of the anger cycle and the fight and flight theory; 2) Know common anger myths and their factual refutations; 3) Know the helpful and unhelpful ways of dealing with anger; 4) Understand the difference between objective and subjective language; 5) Know tips in identifying the problem; 6) Express a feeling or position using I-messages; 7) Negotiation and solution-building; 8) Reflect on one’s hot buttons and personal anger dynamics; and 9) Learn and practice de-escalation techniques.

Outline: 1) Understanding Anger; 2) Do’s and Don’ts; 3) Gaining Control; 4) Separate the People from the Problem; 5) Working on the Problem; 6) Solving the Problem; 7) A Personal Plan; 8) The Triple A Approach; 9) Dealing with Angry People; and 10) Pulling It All Together.

Business Succession Planning

The loss of valuable leadership can cripple an organization. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of an organization. Every organization should have a form of succession planning in its portfolio. It is not the expected absences that can cripple an organization, but the unexpected ones. Whether it is preparing someone to take over a leadership position or the sole proprietor of a small business, this course will teach participants about the difference between succession planning and replacement planning. How organizations prepare for transitions in leadership is just as important as selecting the new leaders.

Objectives: 1) Define business succession planning and its role in your company; 2) Lay the groundwork to develop a succession plan; 3) The importance of mentorship; 4) Define and use a SWOT analysis to set goals; 5) Create a plan, assign roles, and execute the plan; 6) Communicate to develop support and manage change; 7) Anticipate obstacles, and evaluate and adapt goals and plans; and 8) Characterize success.

Outline: 1) Succession Planning Vs. Replacement Planning; 2) Preparing for the Planning Process; 3) Initiating Process; 4) The SWOT Analysis; 5) Developing the Succession Plan; 6) Executing the Plan; 7) Gaining Support; 8) Managing the Change; 9) Overcoming Roadblocks; and 10) Reaching the End.

Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving participants that extra edge in the workplace. This course will provide participants with a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide participants with that extra benefit in the business world that a lot of people are losing.

Objectives: 1) Gain better awareness of common spelling and grammar issues in business writing; 2) Review basic concepts in sentence and paragraph construction; 3) Know the basic structure of agendas, email messages, business letters, business proposals, and business reports; 4) Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports; 5) Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports; 6) Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases; 7) Define proofreading and understand techniques in improving proofreading skills; 8) Define peer review and list ways peer review can help improve business writing skills; and 9) List guidelines in printing and publishing business writing.

Outline: 1) Working with Words; 2) Constructing Sentences; 3) Creating Paragraphs; 4) Writing Meeting Agendas; 5) Writing E-mails; 6) Writing Business Letters; 7) Writing Proposals; 8) Writing Reports; 9) Other Types of Documents; and 10) Proofreading and Finishing.

Objectives: 1) Define business succession planning and its role in your company; 2) Lay the groundwork to develop a succession plan; 3) The importance of mentorship; 4) Define and use a SWOT analysis to set goals; 5) Create a plan, assign roles, and execute the plan; 6) Communicate to develop support and manage change; 7) Anticipate obstacles, and evaluate and adapt goals and plans; and 8) Characterize success.

Outline: 1) Succession Planning Vs. Replacement Planning; 2) Preparing for the Planning Process; 3) Initiating Process; 4) The SWOT Analysis; 5) Developing the Succession Plan; 6) Executing the Plan; 7) Gaining Support; 8) Managing the Change; 9) Overcoming Roadblocks; and 10) Reaching the End.

Call Center Training

Phone skills are highly valuable skills and call center training will help provide those skills. This course will help participants improve their phone skills and provide the with more confidence, improve sales, help solicit new customers, and better serve current customers. Call center training may lower costs and reduce turnover. Participants will learn the skills to improve productivity and performance that leads to a more a positive environment throughout the entire organization. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential.

Objectives: 1) Define and understand call center strategies; 2) Identify different types of buying motivations; 3) Create SMART Goals; 4) Familiarize myself with strategies that sharpen effective communication; 5) Use proper phone etiquette; and 6) Set benchmarks.

Outline: 1) The Basics; 2) Phone Etiquette; 3) Tools; 4) Speaking Like a Star; 5) Types of Questions; 6) Benchmarking; 7) Goal Setting; 8) Key Steps; and 9) Closing.

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and participants will gain some valuable skills through this course. Participants will learn about tools to implement changes more smoothly and widely accepted. Participants will also learn about an understanding of how change is implemented and some tools for managing their reactions to change.

Objectives: 1) List the steps necessary for preparing a change strategy and building support for the change; 2) Describe the WIFM – the individual motivators for change; 3) Use needed components to develop a change management and communications plans, and to list implementation strategies; 4) Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction; 5) Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits; 6) Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies; 7) Use strategies for aligning people with a change, appealing to emotions and facts; and 8) Describe the importance of resiliency and flexibility in the context of change.

Outline: 1) Preparing for Change; 2) Identifying the WIFM; 3) Understanding Change; 4) Leading and Managing the Change; 5) Gaining Support; 6) Making it All Worthwhile; 7) Using Appreciative Inquiry; 8) Bringing People to Your Side; 9) Building Resiliency; and 10) Building Flexibility.

Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.

Objectives: 1) Define civility, understand its causes, and enumerate at least three of its behavioral indicators; 2) Understand the costs of incivility, as well as the rewards of civility, within the workplace; 3) Learn practical ways of practicing workplace etiquette; 4) Learn the basic styles of conflict resolution; 5) Learn skills in diagnosing the causes of uncivil behavior; 6) Understand the role of forgiveness and conflict resolution; 7) Understand the different elements of effective communication; 8) Learn facilitative communication skills such as listening and appreciative inquiry; 9) Learn specific interventions that can be utilized when there’s conflict within the workplace; and 10) Learn a recommended procedure for systematizing civil behavior within the workplace.

Outline: 1) Introduction; 2) Effective Work Etiquette; 3) Costs and Rewards; 4) Conflict Resolution; 5) Getting to the Cause; 6) Communication; 7) Negotiation; 8) Identifying Your Need; 9) Writing a Civility Policy; and 10) Implementing the Policy.

Coaching and Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? This course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Objectives: 1) Define coaching, mentoring and the GROW model; 2) Identify and set appropriate goals using the SMART technique of goal setting; 3) Identify the steps necessary in defining the current state or reality of your employee’s situation; 4) Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans; 5) Identify the benefits of building and fostering trust with your employee; 6) Identify the steps in giving effective feedback while maintaining trust; 7) Identify and overcoming common obstacles; 8) Identify when the coaching is at an end and transitioning your employee to other growth opportunities; and 9) Identify the difference between mentoring and coaching.

Outline: 1) Defining Coaching and Mentoring; 2) Setting Goals; 3) Understanding the Realities; 4) Developing Options; 5) Wrapping it All Up; 6) The Importance of Trust; 7) Providing Feedback; 8) Overcoming Roadblocks; 9) Reaching the End; and 10) How Mentoring Differs from Coaching.

Conducting Annual Employee Reviews

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? This course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Objectives: 1) Define coaching, mentoring and the GROW model; 2) Identify and set appropriate goals using the SMART technique of goal setting; 3) Identify the steps necessary in defining the current state or reality of your employee’s situation; 4) Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans; 5) Identify the benefits of building and fostering trust with your employee; 6) Identify the steps in giving effective feedback while maintaining trust; 7) Identify and overcoming common obstacles; 8) Identify when the coaching is at an end and transitioning your employee to other growth opportunities; and 9) Identify the difference between mentoring and coaching.

Outline: 1) Defining Coaching and Mentoring; 2) Setting Goals; 3) Understanding the Realities; 4) Developing Options; 5) Wrapping it All Up; 6) The Importance of Trust; 7) Providing Feedback; 8) Overcoming Roadblocks; 9) Reaching the End; and 10) How Mentoring Differs from Coaching.

Conflict Resolution

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. Wherever two or more people come together, there is bound to be conflict. This course will provide participants with a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Objectives: 1) Understand what conflict and conflict resolution mean; 2) Understand all six phases of the conflict resolution process; 3) Understand the five main styles of conflict resolution; 4) Be able to adapt the process for all types of conflicts; 5) Be able to break out parts of the process and use those tools to prevent conflict; 6) Be able to use basic communication tools, such as the agreement frame and open questions; and 7) Be able to use basic anger and stress management techniques.

Outline: 1) An Introduction to Conflict Resolution; 2) Conflict Resolution Styles with the Thomas-Kilmann Instrument; 3) Creating an Effective Atmosphere; 4) Creating a Mutual Understanding; 5) Focusing on Individual and Shared Needs; 6) Getting to the Root Cause; 7) Generating Options; 8) Building a Solution; 9) The Short Version of the Process; and 10) Additional Tools.

Contact Center Training

A contact center may provide customer support, technology support, and much more. The difference in quality of support is based on the level training provided by an organization. Participants will learn the basic elements of an effective contact center employee.

Objectives: 1) How to get management involved in training; 2) Why peer training works; 3) That manners are important with a contact center; 4) How to build rapport with the callers; and 5) How to deal with difficult customers.

Outline: 1) It Starts at the Top; 2) Peer Training; 3) How to Build Rapport; 4) Learn to Listen; 5) Manners Matter – Etiquette & Customer Service; 6) Handling Difficult Customers; 7) Getting the Necessary Information; 8) Performance Evaluations; and 9) Training Doesn’t Stop.

Contract Management

Contracts are the basis of most business relationships. Well-managed contracts lead to new and sustained business relations. Participants will learn how contract management works and how to effectively source agents.

Objectives: 1) Identify contract elements; 2) Understand ethical contract management; 3) Calculate value; 4) Negotiate contracts; and 5) Create basic amendments.

Outline: 1) Defining Contract Management; 2) Legal and Ethical Contract Management; 3) Contract Management Requests; 4) How to Create a Contract; 5) Contract Negotiations; 6) Assess Performance; 7) Relationships; 8) Amending Contracts; 9) Conducting Audits; and 10) Renewing Contracts.

Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This course provides participants with an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the course.

Objectives: 1) Understand problems and the creative problem solving process; 2) Identify types of information to gather and key questions to ask in problem solving; 3) Identify the importance of defining a problem correctly; 4) Identify and use four different problem definition tools; 5) Write concrete problem statements; 6) Use basic brainstorming tools to generate ideas for solutions; 7) Evaluate potential solutions against criteria, including cost/benefit analysis and group voting; 8) Perform a final analysis to select a solution; 9) Understand the roles that fact and intuition play in selecting a solution; 10) Understand the need to refine the shortlist and redefine it; 11) Understand how to identify the tasks and resources necessary to implement solutions; and 12) Evaluate and adapt solutions to reality.

Outline: 1) The Problem Solving Method; 2) Information Gathering; 3) Problem Definition; 4) Preparing for Brainstorming; 5) Generating Solutions; 6) Analyzing Solutions; 7) Selecting a Solution; 8) Planning Your Next Steps; and 9) Recording Lessons Learned.

Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Objectives: 1) Identify potential risks; 2) Understand the myths behind workplace violence; 3) Define escalation and identify examples; 4) Learn concerning behaviors; 5) Know what a trigger is and how that can escalate; and 6) Understand the proper response to an event.

Outline: 1) Crisis; 2) Workplace Violence; 3) Myths; 4) Escalation; 5) Concerning Behaviors; 6) Domestic Violence Indicators; 7) Triggers of Workplace Violence; 8) Conflict Dangers; 9) Response; and 10) Strategies.

Critical Thinking

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information.

Objectives: 1) Understand the components of critical thinking; 2) Utilize non-linear thinking; 3) Use logical thinking; 4) Recognize what it means to be a critical thinker; 5) Evaluate information using critical thinking skills; 6) Identify the benefits of critical thinking; 7) Revise perspective, when necessary; and 8) Comprehend problem solving abilities.

Outline: 1) Components of Critical Thinking; 2) Non-Linear Thinking; 3) Logical Thinking; 4) Critical Thinkers; 5) Evaluate the Information; 6) Benefits of Critical Thinking; 7) Changing Your Perspective; 8) Problem Solving; and 9) Putting It All Together.

Customer Support

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information.

Objectives: 1) Understand the components of critical thinking; 2) Utilize non-linear thinking; 3) Use logical thinking; 4) Recognize what it means to be a critical thinker; 5) Evaluate information using critical thinking skills; 6) Identify the benefits of critical thinking; 7) Revise perspective, when necessary; and 8) Comprehend problem solving abilities.

Outline: 1) Components of Critical Thinking; 2) Non-Linear Thinking; 3) Logical Thinking; 4) Critical Thinkers; 5) Evaluate the Information; 6) Benefits of Critical Thinking; 7) Changing Your Perspective; 8) Problem Solving; and 9) Putting It All Together.

Cyber Security

Every organization is responsible for ensuring cybersecurity. The ability to protect information systems from attacks is essential. Implementing effective security measures will offer liability protection and increase efficiency and productivity. Participants will learn the fundamentals of cybersecurity as well as methods that should be implemented to make sure computer systems are protected.

Objectives: 1) Understand different types of malware and security breaches; 2) Know the types of cyberattacks to look out for; and 3) Develop effective prevention methods.

Outline: 1) Cybersecurity Fundamentals; 2) Types of Malware; 3) Cyber Security Breaches; 4) Types of Cyber Attacks; 5) Prevention Tips; 6) Mobile Protection; 7) Social Network Security; 8) Prevention Software; 9) Critical Cyber Threats; and 10) Defense Against Hackers.

Delivering Constructive Cristicism

Delivering constructive criticism is one of the most challenging things for anyone. Through this course, participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive criticism, if done correctly, will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Objectives: 1) Understand when feedback should take place; 2) Learn how to prepare and plan to deliver constructive criticism; 3) Determine the appropriate atmosphere in which it should take place; 4) Identify the proper steps to be taken during the session; 5) Know how emotions and certain actions can negatively impact the effects of the session; 6) Recognize the importance of setting goals and the method used to set them; and 7) Uncover the best techniques for following up with the employee after the session.

Outline: 1) When Should Feedback Occur? 2) Preparing and Planning; 3) Choosing a Time and Place; 4) During the Session; 5) Setting Goals; 6) Diffusing Anger or Negative Emotions; 7) What Not to Do; and 8) After the Session.

Developing Corporate Behavior

Participants will learn how to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world. Participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty.

Objectives: 1) Understand what behavior is; 2) Understand the benefits of corporate behavior; 3) Know what type of behaviors you want to implement in your company; 4) Know how to implement corporate behaviors; and 5) Know how to maintain corporate behaviors.

Outline: 1) The Science of Behavior; 2) Benefits for Corporate Behavior; 3) Most Common Categories of Corporate Behavior; 4) Managerial Structure; 5) Company Values and Ethics; 6) Employee Accountability; 7) Workplace Incidents; 8) Designing and Implementing; 9) Corporate Team Behavior; and 10) Auditing Corporate Behavior.

Developing Creativity

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. Participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.

Objectives: 1) Define creativity; 2) Act with confidence; 3) Engage in curiosity; 4) Stop acting out of fear; 5) Learn from introspection; and 6) Take risks.

Outline: 1) What Is Creativity?; 2) Getting Inspired; 3) Beating Procrastination; 4) Improving Your Creative Mindset; 5) Curiosity; 6) Take Risks; 7) Think Like a Child; 8) Environmental Factors; and 9) Individual Brainstorming.

Developing New Managers

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization. Participants will learn to understand the value of investing in employees and developing management. By focusing on development opportunities, participants will establish a culture that retains top talent and improves succession planning.

Objectives: 1) Discuss strategies for developing new managers; 2) Understand the importance of defining a clear management track; 3) Determine core roles and competencies for managers; 4) Understand the importance of continuous development for managers; and 5) Apply the principles of manager development to your own organization.

Outline: 1) Managers are Made, Not Born; 2) Create a Management Track; 3) Define and Build Comptencies; 4) Managers Learn by Being Managed Well; 5) Provide Tools; 6) Provide Support; 7) Identify Strong Candidates Early; 8) Clearly Define the Management Track; 9) Empower New Managers; and 10) Provide Growth Opportunities.

Digital Citizenship

Participants will be provided with the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world. Digital citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

Objectives: 1) Define digital citizenship; 2) Use technology appropriately; 3) Use social networking to create your brand; 4) Protect your reputation online; 5) Practice safe use of technology; and 6) Understand digital etiquette.

Outline: 1) What Is Digital Citizenship?; 2) Being a Good Citizen; 4) Best Practices for Sharing; 5) Networking and Personal Branding; 6) Digital Security and Safety; 7) Dealing with the Dark side; and 8) Digital Etiquette.

Diversity and Inclusion

Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.

Objectives: 1) Define diversity; 2) Understand various forms of diversity; 3) Comprehend the importance of diversity training; and 4) Handle conflicts with regard to diversity.

Outline: 1) Understanding Diversity; 2) Racial Diversity; 3) Employees with Disabilities; 4) Pregnant Employees; 5) Lactating Mothers; 6) Sexual Harassment; 7) Employees Over Age 40; 8) LGBTQ; 9) Sensitivity Training; and 10) Handling Diversity Complaints.

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