| Course Number: | MKT162 |
| Course Name: | Customer Contact Skills |
| Course Credits: | 6 |
| Course Description: | Provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include: skills to effectively communicating with customers developing rapport with customers customer service environment and managing the multicultural customer. Computer based training (CBT) is used to allow students to practice skills using simulated business situations. |
Savannah Technical College