Customer Service
Journals
Customer Relationship Management
Journal of Database Marketing & Customer Strategy Management
Websites
The Customer Service Zone
CustomerService.com
Books
Customer service training 101 [electronic resource] / Renee Evenson.
Service innovation [electronic resource] : how to go from customer needs to breakthrough services / Lance A. Bettencourt.
Effective customer care [electronic resource] / Pat Wellington.
The customer signs your paycheck [electronic resource] / Frank Cooper.
Exceptional service, exceptional profit [electronic resource]: the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; forward by Horst Schulze.
Building the value machine [electronic resource]: transforming your business through collaborative customer partnerships / Peter Cheverton.
101 activities for delivering knock your socks off service [electronic resource] / Performance Research Associates; Ann Thomas and Jill Applegate.
The quality library [electronic resource]: a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Niche envy [electronic resource]: marketing discrimination in the digital age / Joseph Turow.
Customer service from the inside out made easy HF 5415.5 .L475 2006
The power to predict [electronic resource]: how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadivé.
Global call centers [electronic resource]: achieving outstanding customer service across cultures & time zones / Erik Granered.
Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation HF5415.5.B32 2005
The buzz [electronic resource]: 50 little things that make a big difference to delivering world-class customer service / by David Freemantle.
Competing in a service economy [electronic resource]: how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.
Value-based marketing for bottom-line success: 5 steps to creating customer value HF5415.13 .D378 2003
Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff HE8788 .M35 2003
Secret service [electronic resource]: hidden systems that deliver unforgettable customer service / John R. DiJulius III.