The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer serive in a broad range of customer contact jobs. A key focus of the program is to stimulate the economic development of the State of Georgia.

Admissions Requirements:
  • Must achieve regular admission status with the college
  • High school or General Educational Development diploma

General Core Courses
Course Number

Course Name

 Hours

MKT161

Service Industry Business Environment

 2

MKT162

Customer Contact Skills

 6

MKT163

Computer Skills for Customer Service

 3
 

Business Skills for Customer Service

3

MKT165  
 Personal Effectiveness in Customer Service
1

 

Total Credit Hours

 15

 
For more information, please attend an Information Session held every 2nd and 4th Wednesday of each month at 3:00 pm in Room 162 of the Administration Building on the main campus at 5717 White Bluff Road in Savannah. Call 912.443.5808 for more details.
 
News/Updates
Classes Starting Spring Quarter  Classes for the Customer Service TCC will start July 12. This 14-week certificate program will be held on Mondays, Wednesdays, and Thursdays from 6:00 - 10:00 pm at the Crossroads campus. For more information, please call 912.443.5808.
 
Additional Contact Info:
 
Reeshemah Johnson, Economic Development Admissions 912.443.5808
James Bostic, Assistant VP Economic Development 912.443.3018