The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs. A key focus of the program is to stimulate the economic development of the State of Georgia.
Admissions Requirements:
-
Must achieve regular admission status with the college
-
High school or General Educational Development diploma
|
General Core Courses |
||
|
Course Number |
Course Name |
Hours |
|
MKTG1161 |
Service Industry Business Environment |
2 |
| MKTG1162 |
Customer Contact Skills |
4 |
| MKTG1163 |
Computer Skills for Customer Service |
2 |
|
Business Skills for Customer Service |
2 |
|
| MKTG1165 |
Personal Effectiveness in Customer Service |
1 |
|
|
Total Credit Hours |
11 |
For more information, please attend an Information Session held the last Thursday of each month at 3:00 pm in Room 162 of the Administration Building on the main campus at 5717 White Bluff Road in Savannah. Call 912.443.5808 for more details.