The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs. A key focus of the program is to stimulate the economic development of the State of Georgia.
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Must achieve regular admission status with the college
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High school or General Educational Development diploma
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General Core Courses |
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Course Number |
Course Name |
Hours |
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MKTG1161 |
Service Industry Business Environment |
2 |
| MKTG1162 |
Customer Contact Skills |
4 |
| MKTG1163 |
Computer Skills for Customer Service |
2 |
|
Business Skills for Customer Service |
2 |
|
| MKTG1165 |
Personal Effectiveness in Customer Service |
1 |
|
|
Total Credit Hours |
11 |